Terms & Conditions
vm778 Betting Platform

Clause 1

Definitions

For the purposes of these Terms & Conditions, the following definitions apply throughout this document and any supplementary policy documents published by vm778:

Clause 2

Eligibility

Access to and use of the vm778 Platform is subject to the following eligibility requirements. By registering an Account, you warrant and represent that all of the following conditions are met and will remain met for the duration of your membership:

• Age: You must be at least 21 years of age. vm778 strictly prohibits access by persons under 21. The Platform reserves the right to request age-verification documentation at any time and to suspend any Account where the Member's age cannot be confirmed to the Platform's satisfaction.
• Residency: You must be a resident of Indonesia. The Platform is designed for and marketed to Indonesian players. Access from jurisdictions where online gambling is prohibited may result in account suspension without prior notice.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement. You must not be acting under any form of guardianship or legal incapacity that would prevent you from entering into contracts.
• Single Account: Each individual may hold no more than one registered Account on the Platform. Registering multiple Accounts — whether under the same identity or different identities — constitutes a material breach of these Terms and will result in permanent account closure and forfeiture of all balances.
• Not a Prohibited Person: You must not be a professional athlete, referee, official, or anyone whose participation in sports betting on the relevant event would constitute a conflict of interest or violation of applicable sporting integrity rules.
• Own Account, Own Funds: You must be registering and operating your Account solely on your own behalf, using funds that are legally yours. Operating an Account on behalf of a third party is strictly prohibited.

Clause 3

Account Registration

To access the Services, you must complete the vm778 registration process and provide accurate, complete, and current information. The following conditions apply to the registration and ongoing maintenance of your Account:

• Accurate Information: You must provide your full legal name, date of birth, residential address in Indonesia, a valid email address, and a mobile phone number. All information must match your official government-issued identification documents.
• Password Security: You are solely responsible for maintaining the confidentiality of your login credentials. vm778 will never ask for your password via email, live chat, or telephone. You must notify us immediately at [email protected] if you suspect unauthorised access to your Account.
• Account Updates: You must keep your registered details current and accurate. If your contact details change, you must update your Account profile promptly. vm778 accepts no liability for failed communications resulting from outdated information.
• KYC Verification: vm778 may require you to submit identity verification documents — including a government-issued national identity card (KTP), a selfie photograph, and proof of payment method ownership — before processing your first withdrawal or upon any significant account activity. Failure to complete KYC within 14 calendar days of a request may result in Account suspension.
• Account Security: Your Account is for your personal use only. Sharing, transferring, or selling your Account is strictly prohibited. vm778 reserves the right to conduct security checks at any time and to temporarily restrict Account access pending verification.

Clause 4

Deposits & Withdrawals

All financial transactions on the vm778 Platform are processed exclusively in Indonesian Rupiah (IDR). The following terms govern the deposit and withdrawal of funds:

• Accepted Payment Methods: vm778 accepts deposits and processes withdrawals via all major Indonesian bank transfer channels (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and leading e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). The availability of specific methods may vary and is displayed on the deposit/withdrawal screens within your Account.
• Minimum Deposit: The minimum single deposit amount is Rp 10.000. Deposits below this threshold will not be credited to your Account and will be returned to the originating payment method.
• Deposit Processing Times: E-wallet deposits (OVO, DANA, GoPay, ShopeePay, LinkAja) are credited to your IDR Balance within approximately 30 seconds of confirmation. Bank transfer deposits are credited within one to five minutes during standard banking hours (08.00–20.00 WIB). Transfers initiated outside banking hours may take longer and will be processed on the next available business cycle.
• Minimum Withdrawal: The minimum single withdrawal amount is Rp 50.000. Withdrawal requests below this threshold will be rejected and the funds will remain in your IDR Balance.
• Withdrawal Account Matching: Withdrawals will only be processed to a bank account or e-wallet registered in the same legal name as the vm778 Account. Third-party withdrawals are strictly prohibited. Attempting to withdraw to a mismatched account will result in the request being rejected and may trigger a KYC review.
• Withdrawal Processing Times: E-wallet withdrawals are typically completed within 60 seconds of approval. Bank transfer withdrawals are typically completed within 5–30 minutes during standard banking hours. vm778 targets same-day processing for all withdrawal requests submitted before 21.00 WIB.
• Transaction Fees: vm778 does not charge a platform fee on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction charges, for which vm778 accepts no responsibility.
• Fraud Prevention: vm778 reserves the right to delay or suspend a withdrawal pending additional verification if there are reasonable grounds to suspect fraudulent activity, money laundering, or a breach of these Terms. In such cases, the Platform will notify the Member via registered email and request the documentation necessary to resolve the review.

Clause 5

Bonuses & Promotions

vm778 offers a range of promotional bonuses to eligible Members. All bonuses are subject to the specific terms of each promotion as communicated at the time of the offer, as well as the general bonus conditions set out below:

• Eligibility: Bonuses are available to registered Members who meet the eligibility criteria stated in the applicable promotion. Welcome bonuses are available to new Members only and may be claimed once per household, per device, and per IP address.
• Wagering Requirements: All Bonus Credits are subject to a wagering requirement before the associated funds or winnings become eligible for withdrawal. The applicable wagering multiplier is stated on each promotion page. Unless otherwise specified, the default wagering requirement is 10x the bonus amount on eligible sportsbook markets with minimum odds of 1.50, or 20x on eligible casino games.
• Excluded Games: Certain games may contribute at a reduced rate — or not at all — towards wagering requirements. The game contribution schedule is published on each promotion's detail page. Generally, live casino table games contribute at 10% and slot games contribute at 100%, unless otherwise stated.
• Expiry: Bonus Credits that are not used and wagering requirements that are not met within 30 calendar days of the bonus being credited will expire and be removed from the Account without notice or compensation.
• Bonus Abuse: vm778 strictly prohibits bonus abuse, including but not limited to: opening multiple Accounts to claim the same bonus, using automated betting software to clear wagering requirements, and placing offsetting bets designed to exploit promotional terms with minimal risk. Accounts found to be engaging in bonus abuse will be suspended and all associated balances forfeited.
• Modification and Withdrawal: vm778 reserves the right to modify, suspend, or discontinue any promotion at any time, with or without advance notice. The Platform will make reasonable efforts to communicate material changes to active promotions via registered email.

Clause 6

Betting & Gaming Rules

The following general rules apply to all sports betting and casino gaming activity on the vm778 Platform. Product-specific rules (e.g., sportsbook settlement rules, live dealer house rules) are published in dedicated rule sets accessible from within each game or betting market.

• Bet Acceptance: A bet is not confirmed until you receive an on-screen confirmation and the stake is deducted from your IDR Balance. vm778 reserves the right to refuse or limit any bet at its sole discretion, including bets that would result in an unusually large liability or that are placed after the relevant event has concluded.
• Odds and Pricing: All odds are displayed in decimal format. Odds are subject to change at any time before a bet is confirmed. The odds applicable to a bet are those displayed at the moment the bet is accepted by the Platform and confirmed to the Member.
• Live Betting: In-play (live) betting markets are subject to brief suspension and rapid odds changes in response to on-field events. vm778 accepts no liability for bets placed on incorrect odds resulting from a data feed delay or technical error. Bets placed on clearly erroneous odds will be voided and stakes returned.
• Mix Parlay: Mix parlay (accumulator) bets combine multiple selections into a single wager. All selections must be correct for the bet to win. If any selection is void, that selection is treated as a single-odds pick (1.00) and removed from the accumulator, reducing the potential return accordingly.
• Game Results: All casino game outcomes are determined by independently certified Random Number Generation (RNG) systems. The Platform's records are the definitive record of all game outcomes and supersede any client-side display discrepancy caused by connection issues.
• Prohibited Betting Practices: The use of automated betting bots, arbitrage software, or any other tool designed to gain an unfair advantage over the Platform's pricing is strictly prohibited and will result in permanent account closure.

Clause 7

Responsible Gaming

vm778 is committed to providing a safe and responsible gaming environment. The Platform offers the following tools to help Members manage their gambling activity:

• Deposit Limits: Members may set daily, weekly, or monthly deposit limits from their Account settings. Once a limit is set, it takes effect immediately. Requests to increase a limit are subject to a 7-day cooling-off period.
• Session Time-Out: Members may activate a temporary self-exclusion of 24 hours, 48 hours, 7 days, or 30 days from their Account settings. During a time-out, all login access is suspended and all pending bets are settled normally.
• Permanent Self-Exclusion: Members who wish to permanently close their Account and exclude themselves from the Platform may request permanent self-exclusion by contacting [email protected]. Permanent self-exclusion requests are irreversible and take effect within 24 hours.
• Reality Checks: Members may configure session duration alerts that display a reminder of how long they have been playing and their net session result. These reminders are designed to encourage mindful betting behaviour.
• Underage Protection: vm778 strictly enforces the 21+ age requirement. If you share a device with a person under 21, you are responsible for ensuring that they cannot access your Account. We recommend using device-level parental controls in addition to your vm778 Account password.

If you believe your gambling is causing harm to yourself or your family, please visit our dedicated Responsible Gaming page for further guidance and support resources, or contact our support team at any time.

Clause 8

Intellectual Property

All content on the vm778 Platform — including but not limited to the vm778 brand name and logo, website design, user interface, graphics, text, software, game assets, and promotional materials — is the exclusive intellectual property of vm778 or its licensed content providers. The following restrictions apply:

• You may not copy, reproduce, republish, upload, post, transmit, or distribute any part of the Platform's content for commercial purposes without the prior written consent of vm778.
• You may not reverse-engineer, decompile, or otherwise attempt to extract the source code of any software component of the Platform.
• Game content supplied by third-party studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft, and others) remains the intellectual property of the respective studio and is licensed to vm778 for display on the Platform. No intellectual property rights in game content are transferred to Members.
• The vm778 name, logo, and associated marks may not be used in any advertising, promotional material, or public communication without the express written permission of the Platform.

Clause 9

Privacy & Data

The collection, processing, and storage of your personal data is governed by the vm778 Privacy Policy, which forms an integral part of these Terms & Conditions and is incorporated herein by reference. By registering an Account, you acknowledge that you have read and accepted the Privacy Policy. Key data practices are summarised as follows:

• vm778 collects only the personal data necessary to provide the Services, process transactions, verify identity, and comply with applicable anti-money laundering obligations.
• Your personal data is never sold, rented, or shared with third-party advertisers, data brokers, or marketing networks.
• All data in transit between your device and the Platform is protected by 256-bit TLS encryption. Data at rest is stored on secured servers with access-controlled environments.
• You may request access to, correction of, or deletion of your personal data at any time by contacting [email protected], subject to vm778's legal obligations to retain certain records.

Clause 10

Limitations of Liability

To the fullest extent permitted by applicable law, vm778's liability to any Member in connection with the use of the Platform and Services is limited as follows:

• Service Availability: vm778 does not warrant that the Platform will be available at all times without interruption, error, or delay. The Platform may be taken offline for scheduled maintenance, security updates, or emergency remediation. vm778 accepts no liability for losses arising from temporary unavailability of the Platform.
• Technical Errors: In the event of a technical malfunction that affects the outcome of a bet or game round, vm778 reserves the right to void the affected transaction and return the applicable stake to the Member's IDR Balance. This is the Member's sole remedy in relation to technical errors.
• Third-Party Content: Game content is provided by third-party studios under licence. vm778 does not control the operation of third-party game engines and accepts no liability for losses caused by defects in third-party game software, beyond voiding affected rounds where a malfunction is confirmed by the studio.
• Consequential Loss: Under no circumstances will vm778 be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, loss of data, or loss of goodwill, arising from or in connection with the use or inability to use the Platform.
• Member Conduct: vm778 accepts no liability for any loss or damage arising from a Member's failure to maintain the security of their login credentials, or from the Member's use of the Platform in breach of these Terms & Conditions.

Clause 11

Account Termination

Either party may terminate the Member's Account under the following conditions:

• Voluntary Closure by Member: You may close your Account at any time by submitting a written request to [email protected]. Upon verification of your identity, vm778 will process the closure and return any remaining IDR Balance (less any pending bet settlements and applicable bonuses) to your verified payment method within 5 business days.
• Termination by vm778 for Cause: vm778 reserves the right to suspend or permanently close any Account, and to withhold or forfeit associated balances, where the Member has: (a) provided false registration information; (b) breached any provision of these Terms & Conditions; (c) engaged in fraudulent, collusive, or abusive activity; (d) used automated software or bots; (e) failed to complete KYC verification within the required timeframe; or (f) been found to be a Prohibited Person.
• Dormant Accounts: Accounts that have recorded no login activity for a continuous period of 12 months are classified as dormant. vm778 will attempt to notify the registered email address 30 days before the dormancy period ends. If no activity is recorded after notification, a monthly dormancy administration fee of Rp 10.000 will be deducted from the IDR Balance until the balance reaches zero or the Member reactivates the Account.

Clause 12

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which vm778 is registered and licensed to operate. The Platform holds an international gaming licence issued by a recognised international gaming authority, and all operations are conducted in compliance with that licence's terms.

In the event of a dispute arising from or in connection with these Terms & Conditions or the use of the Platform, the parties agree to first attempt resolution through vm778's internal dispute process by contacting [email protected] with full details of the dispute. vm778 will acknowledge the dispute within 2 business days and endeavour to provide a final resolution within 14 business days.

If a dispute cannot be resolved through the internal process, either party may refer the matter to the dispute resolution mechanism prescribed by vm778's licensing authority. The language of all proceedings will be English.

Clause 13

Amendments to These Terms

vm778 reserves the right to amend, update, or replace these Terms & Conditions at any time. The following process applies to all amendments:

• Material amendments — those that affect Members' rights, bonus conditions, or withdrawal procedures — will be communicated to all registered Members via the email address on file at least 14 calendar days before the amended terms take effect.
• Minor amendments — including corrections of typographical errors, clarifications of existing provisions, or updates reflecting changes in the Platform's operational procedures — may be made without advance notice.
• The "Last Updated" date at the top of this page will reflect the date of the most recent amendment. Members are responsible for reviewing this page periodically.
• Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms & Conditions. If you do not accept the amended terms, you must close your Account before the effective date and withdraw any remaining IDR Balance.

Clause 14

Contact Us

If you have any questions regarding these Terms & Conditions, wish to raise a dispute, or need to contact vm778 for any other reason, please use the following contact details. All contact channels are monitored 24 hours a day, 7 days a week, by native Indonesian-speaking support staff:

Please note: vm778 will never contact you to request your Account password, full payment card details, or one-time passcodes (OTP). Any communication claiming to be from vm778 that requests such information should be treated as fraudulent and reported to [email protected] immediately.